This Privacy Policy explains how Zeralek Technology Limited (“Zeralek,” “we,” “our,” or “us”) collects, uses, and safeguards your personal information when you visit zeralek.com and its sub-websites, including all content, features, and services offered (collectively, the “Site”). By accessing, browsing, or using the Site, you agree to this Privacy Policy. If you disagree, you must cease using the Site.

This Privacy Policy does not apply to:

  • Personal information collected offline or through other channels (e.g., other Zeralek-affiliated websites).

  • Information collected by third parties (e.g., via third-party links on the Site). We encourage you to review third-party privacy policies before engaging with their services.

1. Information We Collect

We collect personal information directly from you and automatically through Site interactions:

Information You Provide:

  • Name, date of birth, contact address, phone number, email, language preference (e.g., when subscribing to newsletters or contacting support).

Information We Collect Automatically:

  • Internet traffic data (e.g., IP address).

  • Data via cookies (e.g., visit frequency, session duration, user preferences). For details, see our Use of Cookies (link to be added).

2. How We Use Your Information

We use your information for the following purposes:

  • Legitimate Interests:

    • Responding to inquiries.

    • Enhancing Site security (e.g., fraud detection, protection against misuse).

    • Conducting analytics and visitor research.

    • Managing business operations (e.g., audits, compliance, user forum moderation).

  • Contractual Obligations:

    • Delivering services you request.

  • With Your Consent:

    • Sending commercial emails (opt-in required).

    • Using non-essential cookies to improve user experience and service design.

  • Legal Compliance:

    • Meeting court orders, regulatory requirements, or binding decisions.

  • Other Purposes:

    • We will notify you and seek consent for new unrelated uses.

3. How We Share Your Information

We never sell personal information. Limited sharing occurs only under these circumstances:

  • Affiliates: Shared with Zeralek entities to deliver services (e.g., technical support).

  • Trusted Third Parties: Service providers (e.g., IT, customer support) access data only to perform tasks for us under strict confidentiality agreements.

  • Legal Requirements: Shared with regulators or law enforcement to:

    • Comply with legal requests (e.g., warrants, subpoenas).

    • Prevent fraud, illegal activity, or threats to safety.

  • Business Transfers: If Zeralek or its assets are sold/transferred, we will notify you of:

    • The new owner’s identity.

    • Your right to withdraw consent.

    • Procedures for revocation.

4. Security and Retention

Security:

  • We implement administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect your data.

  • Note: No internet transmission is 100% secure. While we strive to protect your information, absolute security cannot be guaranteed.

Retention:

  • We retain your information as long as necessary to support your use of the Site or as required by law.

5. Your Rights

Subject to local laws, you may:

  • Access, correct, restrict, or delete your personal information.

  • Withdraw consent (e.g., unsubscribe from emails; disable cookies via browser settings).
    To exercise these rights, contact us using the details in Section 9.

6. Children’s Privacy

  • The Site is not intended for users under 18 (or the local age of majority).

  • By using the Site, you confirm you are ≥18 years old (or equivalent in your jurisdiction).

  • If we inadvertently collect data from a minor, we will delete it promptly. Parents/guardians may contact us to review or delete a child’s information.

7. Global Operations

  • Your information may be processed/stored globally in Zeralek facilities or with service partners.

  • International Transfers:

    • We ensure compliance with applicable data protection laws (e.g., using EU-approved safeguards like Standard Contractual Clauses for EEA transfers).

    • Laws in storage locations may differ from your country. We commit to protecting your data per this Policy regardless of location.

8. Policy Updates

  • We may update this Privacy Policy periodically. Material changes will be announced on the Site prior to their effective date.

9. Contact Us

For questions, comments, or to exercise your rights, contact us via Contact Us (link to be added). Please include:

  1. Your name (or nickname), country/region, and preferred contact method.

  2. Details of your request (including relevant URLs).

Zeralek Technology Limited
Email: [support#zeralek.com], replace # with @.